design

Respondents found the task less meaningful when they thought that the slogans were AI-generated (Figure 1). Compared to the human-label group, the AI-label group saw a drop in task meaning of about 0.07 standard deviations. Respondents in the AI-label condition were also less willing to contribute a slogan of their own by 3.4 percentage points. Because 26% of participants provided a slogan—and some were remarkably creative—the estimated effect is substantial: a 13% decrease relative to the baseline.

The important ironies of the classic approach to automation lie in the expectations of the system designers, and in the nature of the tasks left for the human operators to carry out.

We conduct randomized experiments to study how developers gained mastery of a new asynchronous programming library with and without the assistance of AI. We find that AI use impairs conceptual understanding, code reading, and debugging abilities, without delivering significant efficiency gains on average. Participants who fully delegated coding tasks showed some productivity improvements, but at the cost of learning the library. We identify six distinct AI interaction patterns, three of which involve cognitive engagement and preserve learning outcomes even when participants receive AI assistance. Our findings suggest that AI-enhanced productivity is not a shortcut to competence and AI assistance should be carefully adopted into workflows to preserve skill formation -- particularly in safety-critical domains.

It's less about crafting individual assets and more about building systems with enough flexibility to serve a range of needs and enough structure to stay coherent at scale. Brand guidelines become agent-legible rules. A component library becomes the guardrails within which agents make decisions. An internal asset system that automatically tags images for color, text, and usage context means an agent can query for the right image rather than grabbing whatever's most recent.

The conclusion I draw is that empathy in these systems is not an inherent state but a manufactured quantity.